Do you have a question? Maybe we can answer it here. Listed are some of the most Frequently Asked Questions recieved by our sales associates. If you don't see the answer your looking for then give us a call. We're here for you!
- HOW DO I PAY FOR MY PURCHASE?
Cash. This is pretty self explanatory.
Credit Card. All major credit cards are accepted. This is the most convenient method as it allows us to ship your purchase immediately.
Check. Once you've placed your order you can mail us a check for the full purchase amount. If you're in a hurry we'll have Federal Express pick up your check and overnight it to us at no cost to you (pickup request must be placed with FedEx prior to 4:00pm your time).Look here for additional information (minimum purchase required for Fedex pickup, call for details).
- HOW MUCH IS SHIPPING?
Shipping costs are based on the type of product you order. Larger items such as ranges and freezers must be shipped ground freight and are based on weight and distance being shipped. Smaller items will be shipped via UPS and follow the same guidelines although the quicker you need it the more it will cost. As a rule-of-thumb you may want to estimate shipping at about 5-10% of the cost of your order. When an order is placed we'll be able to give you the correct shipping cost.
- IS THE PRODUCT IN STOCK?
We strive to keep as much of our inventory in stock as possible. Some exceptions would be items that are shippid direct from the factory which gets the product to you faster. Custom and special order items are another non-stock item.
- WHAT IF I'M UNHAPPY WITH MY PURCHASE?
Your satisfaction is most important to us! If you are not happy with a product call us. We'll arrange to have it exchanged, and if necessary returned for a refund (shipping not included). If there is a problem with the product we'll help you communicate with the manufacturer. We want you to come back to TRS and the only reason you'll do that is if your 100% satisfied with us!
- IS THIS EVERYTHING YOU STOCK?
Our catalog is just the beginning. It lists about 20% of what we sell but it accounts for about 80% of what customers what most. Our catalog simply shows our most popular products. We have thousands of related items either in stock or ready to ship right from the factory. If you don't see what your looking for...CALL! We'll get it for you!
- IS THIS YOUR BEST PRICE?
Simply put...YES. We've made our best deals with the manufacturer and thouroughly reviewed our competitors catalogs. We've made every effort to get our prices as low as possible. If for some reason you find a better price somewhere else just let us know. We'll either meet or beat their price. Some restrictions will apply (i.e. stock items only, non-clearance items etc.) so call for details.
- DO YOU SELL USED EQUIPMENT?
Yes! TRS has a limited stock of used equipment and supplies on hand. Because our focus is on new equipment we try to keep prices on used items at or below what you might pay at auction. You can look at a recent list of what's available here. We will try to update our list every week or so but feel free to call us at 1-800-772-3901 for more current product availability.
- DO YOU HAVE A SHOWROOM?
We sure do! At TRS you'll find nearly every product in our catalog on display and ready for you to take it with you. While some food service product companies are reducing or eliminating their showrooms, we're proud of the fact that we have such a large facility open to the public. Stop in and say hello!
Home | Products | About Us | FAQs | Our Catalog | Special savings | Useful Information | Contact Us
© 2003 TRS The Restaurant Store. Call toll free 1-800-772-3901
